Shipping policy

Shipping Policy – Mustafa Computers

At Mustafa Computers, we are committed to delivering your purchases securely, efficiently, and transparently. Please review our shipping policy to understand how we manage delivery, payment, and order handling.

1. Shipping Destinations

  • We ship to all major cities and regions across Pakistan.

  • International shipping is available depending on courier rates, product weight, and size. Customers will be informed of charges at checkout or by our sales team.

2. Shipping Methods & Couriers

  • We use reputed third-party couriers such as TCS and Postex to deliver orders.

  • For bulky or heavy items, we may use alternative city-to-city courier services, or customers may choose self-collection for cheaper delivery.

  • Shipping and delivery will follow the terms and conditions of the courier services.

  • Customers must provide a physical delivery address where someone is available to receive the order during business hours.

  • Couriers may require proof of identification for verification.

3. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • If an item is out of stock or cannot be dispatched, customers will be notified within 2 business days.

4. Shipping Charges

  • Shipping costs are calculated at checkout based on location, size, and weight of the items.

  • Heavy or oversized items may incur additional shipping charges.

  • Free Shipping: Available on selected items for orders above PKR 10,000 within Lahore. Customers can choose Bykea or Yango courier for small items.

5. Delivery Times

  • Standard Shipping: 3–7 business days.

  • Express Shipping: 1–3 business days (subject to availability).

  • Delivery times are estimated and may vary due to weather, strikes, or courier delays.

  • Customers are expected to cooperate and wait in case of unforeseen delays.

6. Risk and Title

  • Products are shipped at our risk, and title passes to the customer upon delivery.

  • Minor or negligible shipping damages may not qualify for replacement.

  • For new sealed items, it is recommended to record an unboxing video for proof in case of damage.

7. Delivery Conditions

  • Ensure someone is available to receive the package.

  • Orders with incorrect or incomplete addresses may be delayed or returned. Customers will bear any additional freight or re-shipping charges.

8. Cash on Delivery (COD)

  • COD is available on selected items only, for orders up to PKR 19,000, subject to government Withholding Tax of 4%.

  • Customers who do not wish to pay the 4% tax can opt for full advance payment instead.

  • For certain high-demand or special items, we reserve the right to request full advance payment even if the order is below PKR 19,000.

  • Orders between PKR 19,001–100,000 require 50% advance payment, with the remainder payable on delivery.

  • Orders above PKR 100,000 require 100% advance payment or must be collected via in-store pickup.

  • Customers are encouraged to confirm COD eligibility before placing an order.

9. Damaged or Lost Packages

  • Report damaged items within 48 hours with clear photos and, if possible, an unboxing video.

  • For lost packages, contact us immediately. We will coordinate with the courier to resolve the issue.

10. Local Pickup

  • Customers may choose free in-store pickup at:
    LG 06, I.T. Tower, Hali Road, Gulberg III, Lahore, Pakistan

  • Please wait for confirmation before visiting.

11. Policy Updates

  • This shipping policy is subject to change. Updates will be posted here and take effect immediately.

Contact Us:

Thank you for shopping with Mustafa Computers!